TXU Complaint

I hate my electric provider. And I'm not the only one. They are also one of the companies with the highest complaint numbers in the area. I get my info from www.Powertochoose.com I also have googled the issues and low and behold HUNDREDS of stories come up about other issues that sound very much like my own.

Here's the gist.

I moved to Haris County in April. My power wasn't actually switched over until May 1st and my meter is read on the 21st. So, my May bill is only 21 days long. June and July are full months.

At first I was going to be charged a deposit. We couldn't afford the deposit and my hubby and I were planning on paying it off in 2 or three installments. The power company wasn't going to officially allow us to do this but as long as we made a payment things would be ok. We were ok with paying late fees at first for the cenveinance.

LOOOOOONG story short and a few payments later we are told that we were never charged a deposit and our bill for May is 400 dollars because we used 2800 kwh. That is DOUBLE what we have EVER used in the past and that month wasn't even complete on the bill. The VERY next month we only used 1400 kwh.

Now we do keep the air down cold. We like it that way and we'll pay the higher usage. No problem. But nothing has changed from then till now. NOTHING and the bill is THAT much different?

I have been on the phone with TXU for HOURS just holding for the most part. The few times I have actually spoken to people they do nothing but read me a script. They don't listen to anything I have to say.

Last week I talked to 3 different gentlemen (3 because the phone kept disconnecting) trying to set up a payment arraingment for the over 800 dollars I owe the company (remeber 400 of that is for 21 days only). I was told I can do that. I just started a job and would be getting my first check on the 1st of Aug (2 days ago) and I made sure that they all knew that. They said it would be fine to start the payment arraingement.

NOW I talk to them and no, I was never allowed that option to begin with and my power will be shut off Monday if I don't give them nearly 500 dollars now. Plus since this was over the weekend I may still get my power shut off anyway. And I will have to pay them gobs of money to get it back on. Regardless of the fact that its just a few clicks in a computer to get my dissconnect notice stopped. All they have to do is take my address of thier roster and the driver will never come out here. But on Saturday they say there's nothing they can do but hope.

WTF?!!!

I will be changing companies very soon before this becomes a bigger problem in the future.